Utility-Scale Solar
Technical Support & Diagnostics
Utility-scale solar plants operate under tight performance agreements and strict grid compliance requirements. When a central inverter trips, SCADA goes offline, or a protection relay activates unexpectedly, the financial stakes are high. Our specialists provide remote diagnostic support to help you assess, document, and resolve issues efficiently.
Utility-Scale Support Services
Central Inverter Diagnostics
Remote fault analysis for large central inverters from Advanced Energy, Sungrow, SMA Sunny Central, ABB/FIMER, Yaskawa Solectria, and others. We help interpret complex fault logs before dispatching a service crew.
SCADA & Monitoring Support
Troubleshooting Modbus, DNP3, IEC 61850, and Ethernet communication issues between inverters, weather stations, meters, and the plant-level SCADA system.
Grid Compliance & Interconnection
Review of inverter settings against utility interconnection requirements — voltage ride-through (LVRT/HVRT), frequency response, reactive power, and power factor settings.
Commissioning Support
Remote guidance during utility-scale plant commissioning — inverter startup sequences, grid code verification, protection relay coordination, and pre-energization checklists.
Performance Analysis
Review of SCADA data, clipping losses, PR degradation trends, and inverter-level production discrepancies to identify underperforming blocks before they affect PPA obligations.
Emergency Response
When a plant trips offline or production drops unexpectedly, our specialists are available to help assess cause and coordinate with on-site personnel on a safe, documented restart path.
Supported Equipment for Utility-Scale Projects
What This Service Includes — and What It Doesn't
We want you to know exactly what to expect before you engage our support.
What We Provide
- Remote fault analysis for central and string inverters within our verified equipment expertise
- SCADA communication troubleshooting — Modbus, DNP3, IEC 61850, and Ethernet
- Grid compliance review against utility interconnection requirements
- Performance analysis using SCADA data, weather data, and inverter logs
- Written findings and root cause assessment where data supports it
- Documentation for internal teams, vendors, and warranty claims
What We Don't Provide
- On-site service, physical repairs, or equipment replacement
- Manufacturer-authorized warranty repair or field service
- Guaranteed resolution of all faults — some require on-site investigation
- Direct utility or grid operator liaison on your behalf
- NERC compliance auditing or certification services
What to Prepare Before Your Session
Having this information ready helps us assess your issue efficiently and make the most of the support session.
Plant Details
Plant name, total capacity (MW), number of inverters, and inverter manufacturer and model.
Fault Description
What happened, when it started, and the production or revenue impact.
SCADA or DAS Data
Exports or screenshots from the plant monitoring system showing the fault event and surrounding period.
Fault Logs & Alarms
Inverter fault logs, alarm history, and any protection relay events.
Weather Data
Irradiance and temperature data for the period in question, if available from the on-site weather station.
Interconnection Requirements
The utility-approved inverter settings profile or interconnection agreement, if the issue is grid-compliance related.
Frequently Asked Questions
Manufacturers We Support
Independent remote support for all major solar inverter and equipment manufacturers. Select a manufacturer for supported models, monitoring platforms, and common issues.
Submit a Utility-Scale Support Request
Include system size, plant name, inverter manufacturer, and a description of the fault or issue.