Commercial Solar O&M Support
For Every Site in Your Portfolio
Maintaining commercial solar systems requires engineering depth that many O&M teams don't keep in-house at every skill level. We provide on-demand remote technical expertise — available when your field tech encounters a fault they haven't seen before.
O&M Technical Support Capabilities
Fault Response & Escalation
When your field tech encounters an inverter fault, communication failure, or unexpected shutdown, we join the call and guide diagnosis in real time.
Performance Analysis
Remote review of monitoring data, specific energy output, PR ratios, and string-level performance to identify underperforming assets before they become expensive problems.
Commissioning Oversight
Remote technical oversight during new system startups — inverter commissioning, monitoring platform setup, and utility interconnection verification.
Planned Maintenance Support
Technical guidance during scheduled O&M visits — parameter verification, firmware update review, and inspection checklist consulting.
Monitoring Platform Troubleshooting
When sites go dark on the monitoring platform, we help restore data visibility and identify whether the issue is communications, hardware, or configuration.
Documentation & Reporting
Remote assistance preparing clear fault documentation, root cause analysis summaries, and recommended corrective action reports for asset owners.
Who This Service Is For
This service is designed for organizations responsible for keeping commercial solar systems performing — whether you manage 2 sites or 200.
What This Service Includes — and What It Doesn't
We want you to know exactly what to expect before you engage our support.
What We Provide
- Remote fault assessment and guided troubleshooting for your field technicians
- Review of monitoring data, event logs, and production reports
- Fault-history analysis to identify recurring patterns across sites
- Monitoring platform troubleshooting for data gaps and communication failures
- Written findings and recommended next steps after each session
- Documentation support for warranty claims and vendor escalation
What We Don't Provide
- On-site maintenance visits or physical equipment work
- Performance guarantees or production recovery commitments
- Replacement parts, equipment sales, or product ordering
- Direct management of your O&M contracts or vendor relationships
- Guaranteed resolution of every issue — some require on-site investigation
What to Prepare Before Your Session
Having this information ready helps us assess your issue efficiently and make the most of the support session.
Site Information
Site name, location, system size, inverter manufacturer and model, and monitoring platform.
Fault Description
What's happening, when it started, and the impact on production or operations.
Fault Codes & Event Logs
Any error codes displayed, plus screenshots or exports from the monitoring platform.
Steps Already Taken
What your team has already tried — resets, inspections, parts swaps — and the results.
Historical Context
Whether this is a recurring issue, a new problem, or part of a pattern across multiple sites.
Access to Monitoring
If you can share monitoring platform access or export data, it helps us review before the session.
Frequently Asked Questions
Manufacturers We Support
Independent remote support for all major solar inverter and equipment manufacturers. Select a manufacturer for supported models, monitoring platforms, and common issues.