Independent Remote
Technical Support
Solar Technical Support provides independent remote technical troubleshooting, monitoring diagnostics, and commissioning support for solar contractors, EPCs, O&M providers, and asset owners.
We help qualified professionals evaluate system issues, organize troubleshooting, plan next steps, and document findings — without the delays of waiting for manufacturer hotlines or the cost of sending specialists to every site.
Practical Support for Solar Professionals
We exist to help solar professionals resolve technical issues efficiently — by providing remote assessment, organizing troubleshooting, and documenting findings so your team can make informed maintenance decisions.
We do not promise guaranteed repairs, guaranteed production recovery, or unsupported savings claims. We help you assess the situation, understand what's happening, and decide on the right next step — whether that's a field adjustment, a manufacturer escalation, or further investigation.
What Guides Our Work
Every engagement is guided by principles that prioritize honest assessment and practical value.
Independence
We provide an independent perspective on your system issues — not a manufacturer help desk, and not a substitute for qualified on-site work.
Precision
Our diagnostics are methodical and evidence-based. We review what's available, identify likely causes, and recommend next steps.
Practical Expertise
We focus on practical value: helping field technicians organize troubleshooting and make informed maintenance decisions.
Clear Process
Every engagement follows a defined process with clear scope, documented findings, and realistic expectations.
Certifications & Technical Expertise
Our team holds industry-recognized certifications and maintains working knowledge of the standards and equipment that govern modern solar installations.
NABCEP Certified
PV Installation Professional (PVIP) and PV Commissioning & Maintenance certifications — the solar industry's recognized standard for technical competence.
OSHA 30 Certified
30-Hour Construction Safety training, ensuring rigorous job site hazard awareness and safe work practices across all project environments.
BESS Commissioning
Battery Energy Storage System commissioning and troubleshooting expertise across major BESS platforms and battery chemistries.
Manufacturer Certified
Factory-trained on SolarEdge, Enphase, SMA, Fronius, Sungrow, and other leading inverter and monitoring platforms.
NEC & IEEE Compliant
Deep working knowledge of National Electrical Code (NEC) requirements and IEEE 1547 interconnection standards.
UL 1741 SB Knowledge
Familiarity with UL 1741 SB inverter certification requirements and grid-support function compliance for modern inverters.
How We Work
We provide remote technical support — not physical inspection, repair, or installation. Here's what that means in practice.
Remote Assessment
We review fault codes, monitoring data, photos, and test results remotely to help assess what's happening.
Guided Troubleshooting
We guide your field team through diagnostic steps and help organize the troubleshooting process.
Documented Findings
Every engagement concludes with written findings, recommended next steps, and escalation notes.
Independent Service
We are an independent provider — not affiliated with or authorized by equipment manufacturers unless separately confirmed.