Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you submit an inquiry, request support, or contact us through this website. This may include:

• Name, company, and contact information (email, phone if provided)
• Customer type and nature of your inquiry
• Technical issue descriptions, fault codes, and system details
• Photos, documents, and test results you share with us
• Equipment model and system size information

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and provide requested support
• Assess technical issues and prepare documented findings
• Communicate with you about your support engagement
• Improve our services and website content

3. Information We Do Not Collect

We do not ask you to submit monitoring system passwords or credentials through our website forms. If authorized access to a monitoring platform is needed for a support engagement, we arrange that separately and securely.

4. Information Sharing

We do not sell, rent, or trade your information. We may share technical details with equipment manufacturers only when you request escalation assistance and authorize us to do so. We do not send customer fault descriptions, uploaded documents, or other sensitive information to marketing analytics services.

5. Data Retention

We retain information submitted through support inquiries for as long as needed to provide our services and for reasonable record-keeping. You may request deletion of your information by contacting us at support@solartechnicalsupport.com.

6. Website Analytics

We may use analytics tools to understand website traffic and usage patterns. These tools collect aggregate, non-identifying information and do not track individual user technical issues or submitted content.

7. Security

We take reasonable measures to protect the information you submit. However, no method of transmission or electronic storage is completely secure. We recommend not submitting sensitive credentials through website forms.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at support@solartechnicalsupport.com.