Privacy Policy
Last updated: October 3, 2026
1. Information you provide
Support requests may contain contact details, equipment information, issue descriptions and records shared for the engagement. Acquisition inquiries contain name, email, optional phone and company, role, general location, reported system capacity and DC/AC basis, operating status, existence of an energy-sale agreement, reported ownership or authority, and a short description. Partnership inquiries contain contact and company details, professional experience, partnership interests and any optional context.
2. Source attribution and abuse prevention
We record a validated original session landing-page path, submission-page path, a random submission retry key, contact consent, and record timestamps. A browser-session value retains the first public landing path; it does not establish that a visitor arrived from search. Acquisition submissions also use a digest of submitted fields to detect changed retries and, when a trusted network header is available, a derived network fingerprint for submission limits. These are not claimed to be anonymous. A concealed spam-trap field and request-size and submission-rate checks help reject automated abuse; rejected spam-trap contents are not stored as inquiries.
3. Purposes and contact choices
We use information to respond to requested support, screen potential asset discussions, evaluate operating or strategic collaborations, arrange follow-up, manage inquiry status, and protect the website. Acquisition and partnership contact consent is for the requested discussion only; it does not automatically enroll you in marketing. Any separate marketing choice on another form remains separate.
4. Hosting, email, analytics and processors
Base44 provides the website hosting, authentication, database and built-in website analytics. Where enabled, staff notifications use Base44’s email service; authorized staff also handle correspondence in the business email inbox. Google Search Console is used for search-visibility checks, not for sending inquiry content. Hosting and email providers process connection and delivery information needed to operate their services. Base44’s current privacy and data-processing terms describe its processing arrangements.
5. Analytics and browser storage
Base44 analytics use a browser-stored session identifier and can associate activity with a signed-in user identifier. They include page paths, timestamps and usage events; they are not necessarily anonymous or aggregate. The custom homeowner conversion events add landing path, issue category and preview/published context, not names, email addresses, phone numbers or inquiry descriptions. Acquisition form contents are not sent as custom analytics event properties. Browser storage also supports login, session attribution and retry handling. The availability of legally required consent or opt-out controls must be assessed for the relevant jurisdictions and any additional tracking configuration.
6. Sharing and confidential diligence
Authorized staff can access inquiries. Relevant project information may be shared with legal, tax, technical or other advisers, or potential operating collaborators, where needed for the requested discussion, with appropriate authorization and purpose-limited confidentiality safeguards. We do not automatically distribute inquiries to prospective investors or marketing partners. Information may also be disclosed where required by law or to protect legal rights. Do not submit confidential contracts, passwords, credentials, financial account information, tax returns, identity documents or detailed financial statements through an initial form. Confidential diligence must be arranged separately through an approved secure process and appropriate agreements. No unrestricted document upload is provided on the acquisition forms.
7. Retention, security and deletion requests
Inquiry records are retained while screening and follow-up are active and as reasonably needed for agreed services, dispute handling, legal requirements and record-keeping. There is currently no automatic acquisition-inquiry deletion schedule. Access to acquisition records and internal review materials is restricted to administrators. No transmission or storage method is perfectly secure. You can request access, correction or deletion through the business contact below. We may need proportionate verification of your authority; applicable legal or contractual retention requirements may limit deletion.
8. Privacy rights and business contact
Privacy rights and business obligations depend on your location and the applicable law. This policy does not certify CCPA or other-law compliance. California and other applicable requirements must be assessed using the responsible legal entity, business activities, relevant thresholds and data practices. For privacy questions or requests, contact Solar Technical Support through the Contact page or the privacy contact below; describe the inquiry and your request without sending identity documents or account credentials.
Contact the businessPrivacy contactBase44 privacy and processing terms