Disclaimer
Last updated: September 2026
Technical Guidance Only
All support provided by Solar Technical Support is technical guidance only. Field personnel must be qualified and appropriately licensed to perform any physical work. All safety protocols, code compliance, and on-site decisions are the sole responsibility of the on-site technician or customer. Solar Technical Support does not perform licensed electrical or contracting work unless separately authorized.
Independent Service Provider
Solar Technical Support is an independent remote technical support provider. We are not affiliated with, authorized by, or endorsed by any equipment manufacturer referenced on this website. Manufacturer names are used for identification of equipment types we support, not to imply affiliation, authorization, or partnership.
No Guaranteed Outcomes
We do not guarantee repairs, guaranteed production recovery, or specific financial savings. Our services help you assess technical issues, organize troubleshooting, and plan next steps. Actual outcomes depend on on-site conditions, equipment state, and actions taken by your qualified field team.
Remote Support Limitations
Our services are provided remotely. We do not perform physical inspection, repair, or installation. There are situations where an on-site assessment by a qualified technician is necessary, and our guidance may recommend that path. Remote support has inherent limitations:
- We rely on information, photos, and data you provide
- We cannot physically verify on-site conditions
- Some issues require hands-on testing or inspection
- Manufacturer warranty work may require authorized service
Not a Substitute for Professional Services
Our guidance does not constitute engineering, electrical, or construction advice requiring professional licensure unless separately arranged and confirmed. For work requiring licensed professional services, engage appropriately licensed professionals.
Website Content
Content on this website, including technical articles, fault code references, and troubleshooting guides, is provided for informational purposes for qualified professionals. It does not constitute instruction for unqualified individuals to perform electrical testing or physical work. Do not attempt procedures beyond your qualifications and licensing.
Security of Sensitive Information
Do not submit monitoring system passwords, credentials, or other sensitive access information through our website forms. If authorized access to a monitoring platform is needed for a support engagement, we arrange that separately and securely.
Contact
For questions about this disclaimer, contact us at support@solartechnicalsupport.com.