Time-Sensitive
Technical Issue?
Submit a priority support request for urgent solar technical issues. We'll review your request and confirm scope and availability as quickly as possible. Scheduling is confirmed before any engagement begins.
Prompt Review
Priority requests are reviewed promptly. We confirm scope and availability as quickly as possible.
Clear Scope
Before any work begins, we confirm what's covered, the approach, and the expected timeline.
Documented Findings
After the session, you receive a written summary of findings and recommended next steps.
Priority Support Request
Fill out this form for time-sensitive issues. We'll review your request and confirm availability and scheduling.
What Qualifies as a Priority Issue?
- Complete system shutdown or grid disconnect
- Safety-related fault codes or ground faults
- Revenue-critical system producing at reduced capacity
- Commissioning deadline at risk due to technical issues
- Multiple simultaneous inverter faults
We do not promise 24/7 availability, instant response, or a dedicated engineer. Scheduling and availability are confirmed before the engagement begins. For less urgent issues, use our standard support request.