Remote Solar Technical Support
for Contractors and O&M Teams
When a solar system goes down, every hour costs money. Our technical specialists connect remotely — by phone, video, or screen share — while your on-site technician works the equipment. No waiting for a truck roll. No manufacturer hold queues.
How Remote Support Works
A straightforward process designed for working field professionals — no complicated setup required.
Contact Us
Call, submit a form, or send details about the fault, equipment, and site conditions.
Connect Remotely
We join by phone, video call, or screen share. Your technician is on-site with the equipment.
Diagnose Together
We walk through fault codes, parameter checks, wiring, and system data in real time.
Resolve or Escalate
Most issues are resolved on the call. If hardware replacement is needed, we document findings clearly.
What Our Remote Support Covers
Inverter Fault Code Resolution
We interpret and resolve fault codes across all major string and central inverter platforms — from residential Enphase to utility-scale Advanced Energy.
Ground Fault & Arc Fault Diagnosis
Safe, methodical remote guidance for GFDI trips, isolation faults, and AFCI events, including testing procedures your tech can perform on-site.
Commissioning Assistance
Step-by-step remote guidance during system startup, inverter commissioning, optimizer pairing, and utility interconnection verification.
Battery Storage Support
BESS commissioning, BMS fault interpretation, and charge/discharge configuration for Tesla, Enphase, SolarEdge, Sungrow, and Generac storage systems.
Monitoring & Communications
RS485, Modbus, Ethernet, and cloud-platform troubleshooting — we help restore data visibility when monitoring goes dark.
Performance & String Analysis
Remote review of production data, string-level analysis, and guidance on identifying underperforming strings or modules.
Who We Work With
What This Service Includes — and What It Doesn't
We want you to know exactly what to expect before you engage our support.
What We Provide
- Remote fault assessment and guided troubleshooting by phone, video, or screen share
- Real-time diagnosis while your technician is on site with the equipment
- Review of fault codes, event logs, and monitoring data
- Written findings and recommended next steps after each session
- Documentation support for manufacturer warranty escalation
- Guidance for your on-site technician on what to check and in what order
What We Don't Provide
- Physical repairs, on-site service, or hands-on equipment work
- Manufacturer-authorized warranty repair or replacement
- Replacement parts, equipment sales, or product ordering
- Guaranteed resolution of every issue — some require on-site investigation
- 24/7 availability or instant response guarantees
What to Prepare Before Your Session
Having this information ready helps us assess your issue efficiently and make the most of the support session.
Issue Description
What's happening, when it started, and the impact on production or safety.
Equipment Details
Inverter make, model, system size, and number of inverters.
Fault Codes
Any error messages or codes displayed on the inverter or monitoring platform.
Steps Already Taken
What your team has already tried — resets, parameter checks, visual inspections.
Monitoring Data
Screenshots or exports from the monitoring platform showing the issue.
On-Site Team Contact
Who will be on site during the session and their phone number.
Frequently Asked Questions
Manufacturers We Support
Independent remote support for all major solar inverter and equipment manufacturers. Select a manufacturer for supported models, monitoring platforms, and common issues.
Submit a Technical Support Request
Fill in what you know — our team will reach out to confirm details and begin diagnosis.