Technical Support for Residential Solar Installers
Resolve residential solar system issues faster — without rolling a truck. Our remote specialists support your team through inverter faults, battery issues, and monitoring problems.
Residential solar installers use Solar Technical Support to resolve homeowner callbacks, warranty issues, and system faults without the cost of unnecessary return visits. We support all major residential inverter and battery brands including Enphase, SolarEdge, Tesla, Generac, SMA, and Fronius.
Challenges We Solve
- Homeowner callback visits that could be resolved remotely
- Battery storage commissioning and post-install issues
- Rapid shutdown compliance failures at inspection
- Monitoring app connectivity issues affecting homeowner experience
- Microinverter not reporting after installation
Our Support Services
Callback Resolution
Resolve homeowner issues remotely before dispatching a technician for a return visit.
Battery Commissioning
Step-by-step remote guidance for Tesla Powerwall, Enphase IQ Battery, Generac PWRcell, and more.
Fast Response
Quick access to expert support so your crews don't wait on manufacturer hotlines.
Installer Training
Targeted technical training to reduce repeat issues across your installation crews.
Common Questions
Do you support Tesla Powerwall installations?
Yes. We provide remote support for Tesla Powerwall 2 and Powerwall 3 commissioning, gateway configuration, backup gateway setup, and system performance issues.
Can you help resolve homeowner monitoring app issues?
Yes. We support Enphase Enlighten, SolarEdge monitoring, Tesla app, mySMA, and most other residential monitoring platforms.