Technical Support Built for O&M Teams
Manage more sites with less downtime. Our remote diagnostics team is the expert backup your O&M operation needs to resolve issues faster and reduce costly field dispatches.
Solar Technical Support is the remote technical support partner for solar O&M companies managing multi-site portfolios. We provide rapid diagnostic support, fleet-level troubleshooting, and expert consultation that reduces truck rolls and keeps your SLAs intact.
Challenges We Solve
- High truck roll costs eating into O&M contract margins
- Complex multi-manufacturer portfolios requiring broad expertise
- Tight SLA windows that demand fast remote resolution
- Monitoring platform anomalies and data integrity issues
- Battery storage systems adding diagnostic complexity
Our Support Services
Fleet Diagnostics
Portfolio-level analysis identifying systemic issues across multiple sites simultaneously.
Truck Roll Reduction
Remote resolution of issues that would otherwise require a costly site visit.
Documented Response
Priority scheduling with written documentation for every resolved incident.
Account Management
Dedicated account manager familiar with your portfolio and equipment mix.
Common Questions
How do you help O&M companies reduce truck rolls?
We remotely diagnose the root cause of alarms and faults, guide your monitoring team through resolution steps, and provide detailed reports. Many issues previously requiring a site visit can be resolved remotely, significantly reducing dispatch costs.
Can you integrate with our monitoring platform?
Yes. With access credentials, our team can review data from SolarEdge, Enphase, AlsoEnergy, SMA Portal, iSolarCloud, FusionSolar, and most other major monitoring platforms.